Refund and Returns Policy

At Sarroy, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return if:

• The item is unused, in its original condition, and in original packaging
• The request is made within 7–14 days of delivery
• You have a valid proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Personal care or hygiene items
• Digital products
• Items marked “Final Sale”
• Used, damaged, or altered products

3. Return Process

To initiate a return:

1. Contact our support team at business@sarroy.com
2. Provide your order number and the reason for return
3. Our support team will guide you with next steps

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your return:

• Approved refunds will be processed to your original payment method
• Refunds may take 3–7 business days depending on your bank or payment provider

5. Exchanges

We offer exchanges for:

• Wrong items
• Defective or damaged products

Contact us within 48 hours of delivery for exchange assistance.

6. Order Cancellation

Orders can be canceled within 12 hours of placing the order.
If the order has already shipped, cancellation may not be possible.